Delivery & Returns
Free UK delivery on everything, no minimum spend. Some items are in UK stock and arrive in a few days; others are ordered in for you and take a bit longer. We tell you which on every product page.
Delivery
Free delivery across the UK. There's no delivery charge and no minimum order. What you see on the product page is what you pay.
How long it takes. It depends on the item, and we say so on every product page:
- In UK stock — usually 2 to 5 working days
- Ordered in — usually within 2 weeks, often quicker
We'd rather tell you straight than promise next day and leave you waiting. If an item is running late, message us and we'll chase it.
Where we deliver. We only post within the UK at the moment. If you're outside the UK and want something, message us and we'll see what we can do.
Who ships it. Our accessories are sent out by trusted suppliers on our behalf, so your parcel may not arrive in Stoke Laptops packaging. It's still our order and still our responsibility — any problem, come to us.
In a hurry? Pop into the shop on Stafford Street. We keep a range of accessories on the shelf, so you may be able to walk out with it today.
Changed your mind?
You've got 14 days from receiving your order to let us know you want to return it, and another 14 days to get it back to us. This is your legal right to cancel under the Consumer Contracts Regulations.
- Items need to be unused and in the condition you received them, with any packaging.
- Return postage is down to you unless the item is faulty or wrong.
- Once it's back with us we'll refund you within 14 days, to the payment method you used.
Faulty, damaged or not what you ordered?
That's on us. Message us on WhatsApp, text or call 07542 550882 with your order number and a photo if it helps, and we'll sort it — repair, replacement or refund, whichever suits.
You don't pay return postage on anything faulty or sent in error. Your rights under the Consumer Rights Act 2015 apply in full, and nothing here affects them.
How to start a return
- Get in touch — WhatsApp, text or call 07542 550882, or pop into the shop.
- Tell us your order number and what the problem is.
- We'll tell you where to send it, or sort a replacement.
You're also welcome to bring an online order into the shop at 18 Stafford Street, Hanley, rather than posting it back.
A note on in-store purchases
This page covers things bought through our online shop. Laptops, phones and consoles bought in store are covered by our guarantee instead, which works a bit differently — worth a read.
Goodwill and discretion
From time to time we may choose to help beyond what this policy requires. Any such help is a one-off goodwill gesture, made entirely at our discretion. It doesn't change these terms, set a precedent, or oblige us to do the same again.
Stoke Laptops Ltd, 18 Stafford Street, Stoke-on-Trent, ST1 1JQ · Company no. 13179060.